ISO/IEC 20000 Awareness Workshop Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 584
Course Abstract:	Both internal and external IT service providers are challenged more than ever to provide high quality IT services through effective and efficient IT Service Management processes. In December 2005, ISO/IEC 20000 (also referred as ISO20000) was accepted as the international standard for IT Service Management. The ISO/IEC 20000 Certificate, which is issued to organizations, not individuals, confirms that a service provider has presented sufficient evidence of a Quality Management System and conformance to Service Management Best Practices.
Audience:	This course is designed for individuals who are IT Service Management staff of internal and/or external IT service providers with an interest in service quality management and ISO/IEC 20000.
Duration:	1 day
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Know the history and value of ISO standardization > Identify the alignment and relationship to the IT Infrastructure Library (ITIL) > Know the Standard’s Requirements (Part 1 “shalls”) and Guidance (Part 2 “shoulds”) > Identify the benefits of achieving and/or applying ISO/IEC 20000 Best Practices > Know the certification scheme and approval process
Course Topics:	This training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
Prerequisites:	ITIL Foundation knowledge is strongly encouraged.

ISO/IEC 20000 Awareness Workshop Course