CCNA Voice - Implementing Cisco IOS Unified Communications (IIUC): Exam 640-460 IIUC Courses and other IT courses from TEKsystems Education Services

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Course Code:	TO 149
Course Abstract:	Participants of this accelerated course are provided knowledge and skills to install and configure Cisco equipment for Unified Voice Communications. The Cisco® CCNA Voice certification confirms that you have the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Candidates also get exposure to the Cisco Unified Communications architecture and design covering mobility, presence, and Tele Presence applications. The CCNA Voice Certification enables employers to validate that their staff possess a strong foundation in voice applications and infrastructure concepts; and are capable of performing baseline installation, operating, and maintenance tasks on Cisco VoIP solutions, particularly the Smart Business Communications System from 8-250 lines. The CCNA is considered to be the most universally rewarding certification produced in the IT industry. Individuals who possess a CCNA usually carry job titles such as Network Engineer or Network Architect. Documentation Course Materials consist of a CCNA Security Welcome kit and the following materials: The CCNA Voice textbook The CCNA Virtual Lab e-trainer Student manual containing all of the PowerPoint slides used in this class Exam Preparation Completion, review & discussion of examination question examples. Examination The 640-460 IIUC Implementing Cisco IOS Unified Communications exam is associated with the CCNA Voice certification. This exam confirms basic IP telephony installation, configuration, and maintenance skills by testing a candidate's knowledge of implementing and configuring small- to medium sized IP Telephony solutions using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions. Candidates can prepare for this exam by taking the Implementing Cisco Implementing Cisco IOS Unified Communications (IIUC) course. Criteria for Certification Cisco does not publish the pass score for this exam, but the community commonly accepts that the passing score is 825 out of 1000. The exam contains between 52 and 65 questions that include multiple choice, drag and drop, and simulation style questions in varying numbers.
Audience:	This course is designed for individuals that hold a valid CCNA certification. Benefits A solid credential that can be utilized in any industry Validation of achievement in an industry-valued skill Viable career path, leading to higher level positions Domains of Exam Planning and Design Implementing and Operation Technology Troubleshooting
Duration:	5 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Describe the security threats facing modern network infrastructures > Secure Cisco routers > Implement AAA on Cisco routers using local router database and external ACS > Mitigate threats to Cisco routers and networks using ACLs > Implement secure network management and reporting > Mitigate common Layer 2 attacks > Implement the Cisco IOS firewall feature set using SDM > Implement the Cisco IOS IPS feature set using SDM > Implement site-to-site VPNs on Cisco Routers using SDM
Course Topics:	Describe the components of the Cisco Unified Communications Architecture Describe the function of the infrastructure in a UC environment Describe the function of endpoints in a UC environment Describe the function of the call processing agent in a UC environment Describe the function of messaging in a UC environment Describe the function of auto attendants and IVRs in a UC environment Describe the function of contact center in a UC environment Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture Describe PSTN components and technologies Describe the services provided by the PSTN Describe time division and statistical multiplexing Describe supervisory, informational, and address signalling Describe numbering plans Describe analog circuits Describe digital voice circuits Describe PBX, trunk lines, key-systems, and tie lines Describe VoIP components and technologies Describe the process of voice packetization Describe RTP and RTCP Describe the function of and differences between codecs Describe H.323, MGCP, SIP, and SCCP signalling protocols Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks Describe the function and application of a dial plan Describe the function and application of voice Gateways Describe the function and application of voice ports in a Gateway Describe the function and operation of call-legs Describe and configure voice dial peers Describe the differences between PSTN and Internet Telephony Service Provider circuits Describe and configure a Cisco network to support VoIP Describe the purpose of VLANs in a VoIP environment Describe the environmental considerations to support VoIP Configure switched infrastructure to support voice and data VLANs Describe the purpose and operation of PoE Identify the factors that impact voice quality Describe how QoS addresses voice quality issues Identify where QoS is deployed in the UC infrastructure Implement UC500 using Cisco Configuration Assistant Describe the function and operation of Cisco Configuration Assistant Configure UC500 device parameters Configure UC500 network parameters Configure UC500 dial plan and voicemail parameters Configure UC500 SIP trunk parameters Configure UC500 voice system features Configure UC500 user parameters Implement Cisco Unified Communications Manager Express to support endpoints using CLI Describe the appropriate software components needed to support endpoints Describe the requirements and correct settings for DHCP, NTP, and TFTP Configure DHCP, NTP and TFTP Describe the differences between key system and PBX mode Describe the differences between the different types of ephones and ephone-dns Configure Cisco Unified Communications Manager Express endpoints Configure call-transfer per design specifications Configure voice productivity features, including hunt groups; call park, call pickup, paging groups, and paging/intercom Configure Music on Hold Implement voicemail features using Cisco Unity Express Describe the Cisco Unity Express hardware platforms Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express Describe the features available in Cisco Unity Express Configure AutoAttendant services using Cisco Unity Express Configure basic voicemail features using Cisco Unity Express
Prerequisites:	Due to the pace and duration of this course, ideal candidates for this course operate in medium to very large computing environment: > They have a minimum of one-year experience working in a LAN/WAN environment > They have a minimum of six months experience in a multi-LAN environment > They have passed the CCNA course and certification exam and/or possess this knowledge > Participants in this accelerated course should already know the basic Cisco commands for both Cisco routers and switches

CCNA Voice - Implementing Cisco IOS Unified Communications (IIUC): Exam 640-460 IIUC Course

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