User Centered Design Courses and other IT courses from TEKsystems Education Services

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Course Code:	IN 502
Course Abstract:	In this class, participants learn practical user-centered design techniques and usability principles to help achieve usability goals. Techniques include developing personas, conducting card sorts, developing wireframes, designing navigation, and several methods for evaluating usability. Participants apply principles and techniques throughout the class to develop and improve the user experience for a sample project. Participants also learn how to fit these techniques into a lifecycle, whether it is waterfall, iterative, or somewhere in between.
Audience:	This course is designed for participants requiring a foundation in user interface design, usability, and user-centered design techniques. These roles often include web or user interface designers, requirements personnel, analysts, software developers, project managers, marketers, testers, and technical writers.
Duration:	2 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Recognize the benefits of usability-related activities > Increase others’ awareness of user-centered design and usability techniques > Describe a variety of user-centered design techniques > Explain usability principles > Know how to choose techniques that fit each project’s circumstances > Apply selected user-centered design techniques within the context of a software or web development project
Course Topics:	Defining usability and user-centered design (UCD) Usability of everyday things User interface usability What’s the value of good usability? UCD and its principles Overview of UCD techniques Discovering users’ needs Interviews and focus groups Contextual inquiry Task analysis and its relationship to use cases Personas Lab: Develop persona for case study Defining usability goals and requirements Lab: Define usability requirements for case study Pros and cons of these techniques Applying usability principles in user interface design Understanding mental models Lab: card sorting Principles for navigation and user interface design Lab: Develop paper prototypes for case study Understanding evaluation methods Types of usability evaluation and testing Conducting an expert review (heuristic evaluation) Lab: Conduct an expert review Conducting a usability test Test planning Selecting participants Selecting tasks Test report outline Lab: Conduct a brief usability test Using this technique informally Paper prototype evaluation Application/functional prototype evaluation Applying these ideas in your environment Review of techniques Fitting UCD into different lifecycles Useful talking points for common situations Next steps to continue your skill development
Prerequisites:	None.

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