Requirements Elicitation And Facilitation Courses and other IT courses from TEKsystems Education Services

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Course Code:	IN 428
Course Abstract:	This course teaches participants how to elicit, analyze, and communicate requirements for software development projects. Many elicitation techniques rely upon the collaborative work of individuals with diverse backgrounds. Participants learn and apply facilitation skills and strategies to get the most out of collaborative requirements definition sessions. Labs allow participants to practice and refine elicitation techniques and facilitation skills in groups of various sizes. All labs simulate typical and difficult software requirements situations and issues. Participants will apply their acquired skills by facilitating sessions for developing a vision, use case modeling, and drafting and reviewing use case specifications. Participants receive instructor and peer feedback throughout the course. This enhances participants’ listening skills and provides constructive feedback.
Audience:	This course is designed for participants who want to improve their requirements elicitation and facilitation skills, especially for conducting use case sessions. These roles include: Business Analyst, Systems Analyst, Project Manager, Team Leader, and Software Architect.
Duration:	3 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Provide participants with the essential skills to effectively elicit and refine requirements > Learn and apply facilitation skills for use case and other requirements sessions > Assess and improve listening skills > Increase awareness of what assists and inhibits clear communication > Recognize the essentials of effective meetings and group dynamics > Select and plan different types of meetings used with a use case driven requirements process > Design meeting agendas and select effective techniques to accomplish goals > Select and apply elicitation techniques appropriate to the project’s circumstances > Practice facilitation techniques in mock use case sessions > Accept constructive feedback > Improve skills based upon feedback
Course Topics:	Introduction Establishing baseline skills Lab 1: Participants demonstrate their current requirements and meeting skills Communicating effectively Costs of unsuccessful communication and meetings in software development Effective communication (listening, verbal and non-verbal cues, constructive feedback) Effective meetings have structure Quick tips to improve collaborative working sessions Facilitator’s role in effective communication Lab 2: Apply pointers during continuation of Lab 1 meeting Eliciting requirements Elicitation challenges Elicitation techniques Review existing documentation Industry analysis Usability benchmarking Business process modeling Root cause analysis Lab 3: Root cause analysis Questionnaires and surveys Identify constraints Interviews Lab 4: Prepare for and conduct an interview Contextual inquiry Prototypes Generating ideas and making decisions Brainstorming techniques Lab 5: Brainstorm using two different techniques Organizing and clarifying ideas Lab 6: Organize ideas Setting requirement priorities and making decisions Negotiation and conflict resolution within the group Lab 7: Make decisions Planning effective meetings Roles: facilitator, scribe, timekeeper, participants, observers General principles for all meeting types Meeting types Information sharing Problem solving Decision making Planning Feedback Workshops (combining elicitation techniques and meeting types) Developing agendas Lab 8: Plan requirements meetings and develop an agenda Conducting effective meetings Principles for effective collaborative work Actions that encourage practicing each principle Actions that prevent practicing each principle and how to correct them Starting the meeting Applying effective collaboration skills Following-up after the meeting Lab 9: Maintaining focus and managing group dynamics Applying techniques to requirement sessions Lab 10: Plan requirement sessions Meeting types and techniques related to requirements Lab 11: Facilitating vision development Lab 12: Facilitating the development of a use case model Lab 13: Facilitating the development of use case specifications Lab 14: Conducting reviews Course summary
Prerequisites:	Unified Process Overview and use case experience or use case development course.

Requirements Elicitation And Facilitation Course

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