Listening Skills Course

In today’s lean and fast pace work life, people are required to get things completed quickly and efficiently. From motivating people to provide the needed information, to making sure that messages are understood, listening becomes a critical skill.  In this class, participants examine and practice how listening is an intellectual and emotional process that integrates physical, emotional, and intellectual inputs in a search for meaning and understanding. Effective listening occurs when the listener discerns and understands the sender’s meaning. 

This course is designed for anyone who wants to enhance listening skills.

Upon completion of this course, the participant will be able to:

>Identify three levels of listening
>Strengthen their listening skills and habits
>Recognize listening barriers
>Respond appropriately to non-verbal messages
>Enhance their ability to empathically listen and respond
>Identify and practice “asking the right questions”

What Listening Can Do For You
Listening facts
Builds relationships
Three levels of listening
This introductory section begins by discussing the importance of listening. Participants examine the benefits of listening from an organizational and personal perspective.
Assessing Your Listening Skills
Listening Inventory
Strengthening your skills
This inventory assesses the listening skills and habits. Once identified, an activity is provided to enhance those skills that need improvement.

Barriers Between Listener and Speaker
The listening process (ARP)
Internal barriers
External barriers
In this section, participants examine the process of listening and identify the common blockers that hinder the listening process.
The Power of Non-verbal Language
Listening with ears, eyes and heart
Power of body language
IPT Test
Participants examine the power of non-verbal language. They identify the various messages and how they can cause confusion. The IPT Test is provided to sharpen the total listening experience.
Listening Skills
HEAR Model
Honing-in
Empathic listening
Ask the right questions and analyze
Responding empathically
Practice
The HEAR model provides an easy method to enhance participant’s understanding of the necessary listening skills. Participants experience and practice each step of the model.
Summary and conclusion

None.