Key to Effective Supervision Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 221
Course Abstract:	This course begins with identifying the roles of a supervisor. As the day progresses, participants identify their leadership style and examine blockers that could hinder their leadership ability. Participants explore three styles of management and review a basic theory of human behavior as it relates to leadership. They learn a model of interaction that enhances a collegial relationship with their associates. Issues such as building trust and delegation are fully explored.
Audience:	This course is designed for anyone.
Duration:	1 day
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Understand a basic theory of human behavior and how it relates to leadership > Identify his or her personal leadership style > Understand the different styles of interaction > Identify what employees need and want from their jobs > Understand ways to build trust > Identify levels of trust
Course Topics:	Introduction Evolution of supervisor’s responsibilities The changes in roles Styles of Management Classical Buddy Participatory Leadership Inventory Analysis and debrief Understanding Human Behavior The cycles What people want from their job? Human Behavior Truisms Interaction Styles Parent-Adult-Child model (PAC) The five key questions and identifying the “hook” Case study Building Trust Defining trust TOP Inventory Behaviors associated with trustworthiness Rebuilding trust Summary and Conclusion
Prerequisites:	None.

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