ITIL v3 Managing across the Lifecycle Course

Available November 2009

While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL® V3 core library, this class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. The course culminates with the ITIL® V3 Managing across the Lifecycle certification examination. Successful candidates will receive the designation of ITIL Expert™.

ITIL Expert™:
Upon successful passing of the exam, the participant will be recognized with 5 credits. Passing the exam associated with this course, achieves the ITIL Expert™ Certification.

Project Management Institute (PMI) Professional Development Units (PDUs):
Participants will earn 38 contact hours or PDUs upon completion of this course.

This course is designed for individuals who are:

> Individuals requiring a detailed understanding of the ITIL Service Operation phase of the ITIL Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
> IT professionals involved in the ongoing management, coordination and integration of IT Operation activities within the Service Lifecycle
> Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules
> Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite
> A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Upon completion of this course, the participant will be able to:

> Have an introduction to IT Service Management Business and Managerial Issues
> Manage the Planning and Implementation of IT Service Management
> Develop a Management of Strategic Change
> Know Risk Management
> Recognize Organizational Challenges
> Provide a Service Assessment
> Apply Complementary Industry Guidance

The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course.

A minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications.

Learners must complete at least 28 hours of personal study by reviewing the ITIL® V3 Lifecycle Suite of books.