ITIL® v3 Foundation with Simulation Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 481
Course Abstract:	ITIL® v3 Foundation is the newest entry level Certification Course for IT Service Management Practice based on ITIL® v3. ITIL® v3 Foundation is a summary course covering the latest overall refresh of core ITIL® best practices presented in the context of the just released ITIL® Service Management Practice core texts which look at ITIL® from a Lifecycle perspective. This course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL® v3. This class provides the participant with both theoretical and practical knowledge of the processes in an IT Service Provider organization at the foundation level. This knowledge is put into practice using a comprehensive business simulation, adapted specifically to illustrate ITIL® v3 considerations and impact. Participants that have attended this training are ready to obtain for the industry standard ITIL® v3 foundation certification. The duration of this course is four days, including several rounds of the simulation, an exam preparation and the industry standard exam. (Exam Fees and Certification Exams are Optional.) The simulation is based on Wall Street and stock trading. The simulation takes approximately 12 hours depending on the composition of the participating group and the specific learning objectives.
Audience:	This course is designed for: > IT Managers, IT staff and process owners > Application, Project and Business Managers directly involved in IT > Any member of an IT organization in delivery of IT services
Duration:	4 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Identify the main processes, relationships, benefits and challenges of ITIL® v3 > Gain insight into the holistic service lifecycle approach that forms the core of ITIL® v3 > Recognize how these processes contribute to making an IT organization manageable > Learn the most important ITIL® v3 definitions > Gain access to a standardized vocabulary > Prepare for the certified ITIL® v3 Foundation examination
Course Topics:	This course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL® v3.
Prerequisites:	No mandatory prerequisites, although experience in IT or related fields is recommended. ITIL® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.

ITIL® v3 Foundation with Simulation Course

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