ITIL® v3 Foundation Bridge Course Course

The ITIL® v3 Foundation Bridge Course is the key foundations course enabling all ITIL® v2 certified candidates to establish credits for all v2 work against the ITIL® v3 certification scheme.  This one day course covers the new concepts within ITIL® v3 and fully integrates the benefits of the lifecycle approach and also covers the differences between v2 and v3 and allows the participant to take an exam to demonstrate their understanding of the ITIL® v3 approach.  This course is not required for anyone who has already taken the v3 Foundation Course.

This course is for anyone who has the ITIL® v2 Foundations Certificate.

This course prepares the participant for the optional ITIL® v3 Bridge Exam and ITIL® v3 Foundation Certification.

ITIL
Quick refresher
Why did ITIL need to change?
ITIL Library Changes in V3
V2 Library Overview
ITIL V3 Library Overview
ITIL v3 Processes and Functions
Why Transition to ITIL v3?
What is Information Technology?
Services
IT as a Service
Service Provider
IT as an Organization
IT Service Management
IT Service Management Challenges
Organizing IT Service Management
RACI model
Governance
Service Lifecycle
ITIL v3 Qualification Schema from v2
Bridging Exam
Service Strategy
Value Definition
Value Creation through Services
Service Lifecycle
Value Creation
Assets
Resources and Capabilities
Service Strategy Process
Define the Market
Customers and Opportunities
Develop the Offerings
Develop Strategic Assets
Preparing for Execution
Service Portfolio Management
Demand Management
Service Design
Service Design Package
Service Design Aspects
Sourcing Approaches
Delivery Model Options
Service Catalogue Management
Information Security Management Objectives
Supplier Management
Service Transition Processes
Change Management
Types of Requests and Changes
The “Seven Rs” of Change Management
Evaluation of Change Request
Planning and Scheduling
Change Advisory Board
Service Asset and Configuration Management
Configuration Management System (CMS)
Knowledge Management
DIKW Model
Release and Deployment Management
Release Approaches
Service Validation and Testing New!
Service Models
Management
Service V Model
Service Operation
Value to the Business
Communication
Balancing: IT Services vs. Technology
Balancing: Stability vs. Responsiveness
Balancing: Quality vs. Cost
Balancing: Reactive vs. Proactive
Service Desk
Event Management
Request Fulfillment
Access Management
Problem Management
Technical Management
IT Operations Management
Applications Management
Continual Service Improvement
CSI model
The 7- Step Improvement Process
Measurement & Metrics
Roles in CSI

ITIL® Foundation Certificate (v2)

ITIL® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.