| Course Code: |
MQ 533 |
| Course Abstract: |
With ITIL® V3, a new Training Scheme and Point System have been introduced. The ITIL Expert™, similar to the V2 Manager's Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits.
For ITIL® Service Manager professionals, the ITIL® V3 Managers Bridge course is the quickest and most cost effective approach to earn the ITIL Expert™ Certification. Existing Service Managers (17 credits) may sit for the V3 Managers Bridge course (5 day, 5 credits) and pass the examination to achieve the ITIL Expert™ Certification. ITIL® Practitioners (with 12+ credits) will need to also take and pass the Managing Across the Lifecycle course to earn their ITIL Expert™. |
| Audience: |
This class in intended for individuals who are ITIL® Manager certified and seeking to learn the Service Lifecycle, ITIL® Manager certified with the objective of bridging their certification to ITIL® Expert™, or certified on at least three (3) ITIL® V2 Practitioner courses.
To complete the bridging process, these individuals will also have to take and pass the Managing Across the Lifecycle course. |
| Duration: |
5 days |
| Learning Outcomes: |
Upon completion of this course, the participant will be able to:
> Process the differences between V2 and V3
> Examine the Service Lifecycle in detail
> Know V3 Key Terms and Concepts
> Know the new roles and models defined in ITIL® V3
Project Management Institute (PMI®) Professional Development Units:
ITSM Academy is recognized by PMI® as a Global R.E.P. Project Management Professionals (PMPs) earn thirty-eight (38) contact hours or PDUs upon completion of this course.
Certification:
Learners will be equipped to earn their ITIL® Expert™ Certificate in IT Service Management on the final day of class, by achieving a passing score on a ninety (90) minute, multiple-choice exam. The passing score is 80% (16 of 20). The exam consists of ten (10) Scenarios with two (2) questions on each, for a total of twenty (20) scenario-based, complex multiple-choice questions. |
| Course Topics: |
Attendees should come ready to participate in lively discussions about process improvements, benefits and challenges. |
| Prerequisites: |
This course is only intended for those holding a valid Manager's Certificate in IT Service Management based on ITIL® versions 1 or 2 and those V2 practitioners who have accrued sufficient (12+) credits. |