| Course Code: |
MQ 593 |
| Course Abstract: |
The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL® V3 library, this course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The course culminates with the ITIL® V3 Intermediate Service Transition certification examination.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Expert™:
Earn 3 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
Participants will earn 22 contact hours or PDUs upon completion of this course. |
| Audience: |
This course is designed for individuals who are CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and trainers involved in the ongoing management coordination and integration of strategizing activities within the Service Lifecycle; individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization; IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved; individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules; and individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite. |
| Duration: |
3 days |
| Learning Outcomes: |
Upon completion of this course, the participant will be able to:
> Introduction to Service Transition
> Service Transition Principles
> Management and control of all Service Transition activities
> Service Transition Related activities around communications, commitment and organizational change
> Organizing Service Transition
> Control and coordination of Service Transition technology related activities Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks |
| Course Topics: |
The Service Transition exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL® book - Service Transition - before the first class date...a minimum 21 hours of personal study. |
| Prerequisites: |
The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course.
Learners must complete at least 21 hours of personal study by reviewing the Service Transition publication.
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® V3 Intermediate Service Lifecycle Certificate: Service Transition.
ITIL ® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.
ITSM Academy 2009 |