| Course Code: |
MQ 592 |
| Course Abstract: |
Service Strategy is the axis upon which the other stages of the IT lifecycle are based. It is in this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL® V3 library, this course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes. The course culminates with the ITIL® V3 Intermediate Service Strategy certification examination.
This virtualization successfully enables active learning by encouraging the participants to:
Discuss and understand pure ITIL® concepts
Apply concepts to a “neutral” real world situation
Learn different perspectives
Reinforce examinable concepts
ITIL Expert™:
Earn 3 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
Participants will earn 22 contact hours or PDUs upon completion of this course. |
| Audience: |
This course is designed for individuals who are CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle; individuals requiring a deeper understanding of the ITIL Service Strategy stage of the Lifecycle and how activities in it may be implemented to enhance the quality of IT Service Management within an organization; IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy; individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules; and individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite. |
| Duration: |
3 days |
| Learning Outcomes: |
Upon completion of this course, the participant will be able to:
> Service Strategy Principles
> Defining services and market spaces
> Conducting Strategic Assessments
> Financial Management
> Service Portfolio Management
> Managing demand
> Driving strategy through the Service Lifecycle
> Understanding Critical Success Factors and risks |
| Course Topics: |
The Service Strategy exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL® book - Service Strategy - before the first class date...a minimum 21 hours of personal study. |
| Prerequisites: |
The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course.
Learners must complete at least 21 hours of personal study by reviewing the Service Strategy publication.
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® V3 Intermediate Service Lifecycle Certificate: Service Strategy.
ITIL ® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.
ITSM Academy 2009 |