| Course Code: |
MQ 591 |
| Course Abstract: |
This course is in development.
Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3® library, this course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and operate the service in the production environment. The course culminates with the ITIL® V3 Intermediate Service Design certification examination.
This virtualization successfully enables active learning by encouraging the participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a “neutral” real world situation
- Learn different perspectives
- Reinforce examinable concepts
ITIL Expert™:
Earn 3 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
Participants will earn 22 contact hours or PDUs upon completion of this course.
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® V3 Intermediate Service Lifecycle Certificate: Service Design. |
| Audience: |
This course is designed for individuals who are CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle; individuals who require a deeper understanding of the ITIL Service Design stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT Service Management within an organization;
IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and activities involved; individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules; and individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite. |
| Duration: |
3 days |
| Learning Outcomes: |
Upon completion of this course, the participant will be able to:
> Management and control of all Service Design activities
> Management and application of Service Design concepts, inputs, outputs and activities
> Knowledge of Service Design principles and management of Service Design processes
> Control and coordination of Service Design technology related activities
> Justification and control of the organizational and technological issues on Service Design
> Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks |
| Course Topics: |
The Service Design exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL® book - Service Design - before the first class date...a minimum 21 hours of personal study. |
| Prerequisites: |
The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course.
Learners must complete at least 21 hours of personal study by reviewing the Service Design publication.
ITIL® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.
ITSM Academy 2009
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