ITIL® V3 Lifecycle Course - Continual Service Improvement (CSI) – Accredited Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 590
Course Abstract:	Both ITIL® and ISO/IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication within the ITIL® V3 library, this three (3) day course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a metrics-driven CSI program to your Service Management initiative. The course culminates with the ITIL® V3 Intermediate Continual Service Improvement certification examination. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation. This virtualization successfully enables active learning by encouraging the participants to: - Discuss and understand pure ITIL® concepts - Apply concepts to a “neutral” real world situation - Learn different perspectives - Reinforce examinable concepts ITIL Expert™: Earn 3 credits of the 22 required to achieve the ITIL Expert Certification. Project Management Institute (PMI) Professional Development Units (PDUs): Participants will earn 22 contact hours or PDUs upon completion of this course. Exam & Certification: Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® V3 Intermediate Service Lifecycle Certificate: Continual Service Improvement.
Audience:	This course is designed for individuals who are individuals requiring a detailed understanding of the CSI phase of the ITIL® Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization, IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved, individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules, and individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite.
Duration:	3 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Introduction to Continual Service Improvement > Continual Service Improvement Principles > Continual Service Improvement Process > Continual Service Improvement Methods and Techniques > Organization for Continual Service Improvement > Technology for Continual Service Improvement > Implementation Considerations > Critical success factors and risks
Course Topics:	The CSI exam is a very challenging test. Upon registration, learners will be provided a pre-course reading list. Learners will be expected to read the case study and process chapters from the appropriate ITIL® book - Continual Service Improvement - before the first class date...a minimum 21 hours of personal study.
Prerequisites:	The ITIL® Version 3 Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course. Learners must complete at least 21 hours of personal study by reviewing the Continual Service Improvement publication. _{ITIL ® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.} _{ITSM Academy 2009}

ITIL® V3 Lifecycle Course - Continual Service Improvement (CSI) – Accredited Course

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