IT Service Management Practitioner: Release & Control (IPRC) Courses and other IT courses from TEKsystems Education Services

Note: All fields are required

First Name:

Last Name:

Company:

Title:

Email Address:

Phone Number:

Address:

City:

State:

Zip Code:

Which Topic(s) Currently Interests Your Organization:

Tell Us More:

I have an immediate training or educational service need and I wish to be contacted today

I am a current TEKsystems Education Services client and wish to speak to someone

I have a training budget approved and I am ready to talk to someone about the details of my organization’s training need

I do not have an approved training budget, but I have a need and would like to talk to TEKsystems Education Services about their solutions

Unfortunately, I do not have a group training request

At the present time we do not offer training for individuals or groups less then 6 individuals. We apologize for any inconvenience.

My Delivery Method Needed Is:

Instructor-Led Classroom Training

Instructor-Led Virtual Training

Self-Paced Online Training

Code Number:

We Value Your Privacy!

Course Code:	MQ 437
Course Abstract:	This Accredited course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn to manage, organize and optimize the Change, Configuration and Release (CRC) through interactive classroom training. Class focuses on developing a strategy for a controlled and centralized CRC function within your IT organization. It is aimed at improving quality of service by responding to the need for changes in a controlled and time-effective manner, while providing accurate information about the infrastructure.
Audience:	This course is applicable to anyone involved in the management or day-to-day practice of Configuration Management, Change Management and/or Release Management, in-house or outsourced, as well as anyone defining new processes, refining or managing an existing Configuration Management process, Change Management process and/or Release Management process. This course is ideal for the following roles: Process managers, process coordinators, IT managers, IT supervisors, IT team leaders, all Configuration Management, Change Management and Release Management staff.
Duration:	5 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Develop a detailed understanding of Change, Release and Configuration Management > Create a comprehensive view of how the processes relate and support each other > Hands-on application of the process activities through practical assignments > Identify opportunities to continually improve and measure the processes > Take and pass the ITIL® Practitioner Release and Control certification exam
Course Topics:	Day 1 Morning - Course Introduction and ITIL® Refresher Benefits of Release and Control as a Central Function Afternoon - Case Study Introduction Group Exercise and Presentation Day 2 Morning - Review Configuration Management Theory Afternoon - Configuration Management Group Exercise Configuration Management Group Presentation and Feedback Day 3 Morning - Review Change Management Theory Afternoon - Change Management Group Exercise Change Management Group Presentation and Feedback Day 4 Morning - Review Release Management Theory Afternoon - Release Management Group Exercise Release Management Group Presentation and Feedback Day 5 Morning - Relationship of R&C Processes to the other ITSM Processes Exam Preparation Afternoon - Exam Preparation ITIL® Practitioner Release and Control Exam
Prerequisites:	Foundation Certification in IT Service Management along with practical experience in related field of specialization. Prior to taking the examination, learners must successfully complete four in-course practical assignments as part of the certification requirements. Practitioner certification is intended for process owners and practice area consultants. ITIL® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce and is registered in the U.S. Patent and Trademark Office.

IT Service Management Practitioner: Release & Control (IPRC) Course

Hot Courses

Top Skills

Testimonials

Agile
AJAX and Web 2.0
Business Analysis
Business Practices
Cisco
Communications
Customer Service/Communications
Data Warehousing
Database Developer
End User
Enterprise Architecture
Internet Application Developer
Lotus
Mainframe
Messaging Infrastructure
Networking
Operating Systems
Programming Languages
Programming Methodologies
Project Management
Project Management
Quality Assurance
Relational Databases
Reporting Tools
SAP
Scrum Master
Security
Server Applications
SQL & PL/SQL Programming
Testing
Testing and Quality Assurance
Virtualization
Web Technologies
Wireless Technology