The program offers participants the opportunity to:
>Identify the differences between a presenter and a facilitator >Define the roles and responsibilities of a facilitator >Learn a Three Step Facilitation Process >Examine the components of a developing group >Learn and practice several facilitation tools >Apply techniques on how to deal with resistant people and groups
“The course was very in depth with Tools, personal experience, and material to assist me in becoming a better Business Analyst/Project Manager/Programmer Analyst.” Student – Requirements Gathering & Writing