Introduction
Evolution of thinking
Defining EI
The anatomy of an emotion
The role of EI in the workplace
The introduction of this course focuses on the theoretical foundation of emotional intelligence. From the definition to the relevance in an organization, participants develop a better understanding of emotional intelligence.
The EI Model
Self awareness
Emotional management
Social skills
Social awareness
This section provides a four core competencies model associated with EI. The distinction between a person intra-personal and interpersonal taxonomy provides participants with an easy to follow framework.
Self-Awareness
Emotional attunement
Intuition
Common intuitive signs
Building your intuitive muscle
The disconnect between how we see ourselves and how we are truly perceived determines our ability to lead, be successful, and develop strong work and personal relationships. Decreasing this gap is at the core of self-improvement and emotional intelligence. Participants learn to recognize their emotions and the intuitive sign they often experience.
Emotional Management
Process of thought
Managing emotions
Reframing negative thoughts
Emotions play a critical part in our everyday behavior and relationships. Learning to control emotions can be the difference between a successful venture and one that falters. Participants learn that emotions are determined by the way we think about a particular situation. They practice a reframing technique that aids them in managing their negative emotions.
Social Awareness
The power of attending to people’s cues
Avoiding the disconnect
Interpersonal Perception Task Inventory (IPT)
Strengthening one’s observational power is essential in connecting with people, as well as increasing emotional intelligence. Participants identify ways to connect via body movement, facial expression, posture, and energy level. The IPT provides participants an opportunity to enhance their observational skills.
Social Skills
The empathic process
Listening with EI
Responding with empathy
Importance of the content, feelings and meaning
Empathy is the emotional guidance system piloting us in getting along at work and in life. It is imperative that the emotional aspect of any communication is attended to first. If not, there is a good chance of not connecting with the person. In other words, listening and responding with empathy is the roadmap that connects you with the other person.
Summary and conclusion