This “horizontal” workshop provides a context and framework around which complementary sets of knowledge and skills can be leveraged and applied to offshore outsourcing of work. This practical workshop focuses on teams that interact with offshore resources as it pertains to management, technical interactions and monitoring. Participants will move beyond the basics to apply more sophisticated techniques. Hints and tips for bridging cultural differences, organizing the work and fostering effective work relationships are addressed in this interactive workshop.
This course is designed for those who are responsible for effective team collaboration in an offshore internal or external environment. Some experience with project concepts is recommended.
Introduction and Underlying ConceptsTools and Techniques for Bridging the Cultural GapsCommunication is the Key to SuccessSystem Development Lifecycle Considerations
“56% of IT leaders plan to train their staff this year to better manage third-party relationships, negotiate contracts, assess vendor risk, and monitor service-level agreements” (“Trends 2007: Hot IT Skill Areas”, Forrester Research, Inc., March 2007).