| Course Code: |
MQ 517 |
| Course Abstract: |
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. Employees must still develop ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen writing skills by structuring ideas logically, exercising diplomacy in letters and reports, and shaping arguments. |
| Audience: |
This course is designed for individuals who need to write clearly and concisely in a professional environment. |
| Duration: |
1 day |
| Learning Outcomes: |
Upon completion of this course, the participant will be able to:
> Organize and write clear and concise email and instant messages that are appropriate to a company's business culture
> Write effective business communications
> Write letters that are clear, precise, and appropriate to the audience
> Organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion |
| Course Topics: |
Writing Email and Other Electronic Communication
Organize Your Materials
Write an Email
Write Instant Messages
Writing Effective Business Communication
Analyze Your Audience
Write an Internal Announcement
Write an Email Responding to Routine Requests
Write an Email to Respond Positively to Customer Complaints
Write Bad-News Messages
Writing a Business Letter
Write a Business Letter
Write a Thank-You Letter
Writing Business Proposals
Persuade Your Audience
Write an Executive Summary
Use Visuals |
| Prerequisites: |
Microsoft Word experience is helpful, but not required. |