Upon completion of this course, the participant will be able to:
> Define diversity> Identify what is a diverse workplace> Identify personal diversity challenges> Reflect on personal awareness of cultural diversity> Apply the F.I.N.D. Model to effectively communicate in diverse situations
“The untrained or undertrained mobile user will cost five to eight times to support than a well trained worker.” (“Untrained Users Cost More to Support than Trained Users”, Gartner, Inc. March 2006)