Deterring Workplace Violence Courses and other IT courses from TEKsystems Education Services

Note: All fields are required

First Name:

Last Name:

Company:

Title:

Email Address:

Phone Number:

Address:

City:

State:

Zip Code:

Which Topic(s) Currently Interests Your Organization:

Tell Us More:

I have an immediate training or educational service need and I wish to be contacted today

I am a current TEKsystems Education Services client and wish to speak to someone

I have a training budget approved and I am ready to talk to someone about the details of my organization’s training need

I do not have an approved training budget, but I have a need and would like to talk to TEKsystems Education Services about their solutions

Unfortunately, I do not have a group training request

At the present time we do not offer training for individuals or groups less then 6 individuals. We apologize for any inconvenience.

My Delivery Method Needed Is:

Instructor-Led Classroom Training

Instructor-Led Virtual Training

Self-Paced Online Training

Code Number:

We Value Your Privacy!

Course Code:	MQ 208
Course Abstract:	This course focuses on how to deal with difficult, potentially violent people. Participants gain an understanding of the psychological dynamics of these people and some of the warning signs to look for. Because interacting with the difficult person can be challenging, participants learn an interactive model that helps diffuse aggressive behavior. Additionally, specific communication techniques are presented and practiced.
Audience:	This course is designed for anyone.
Duration:	1 day
Learning Outcomes:	The program offers participants the opportunity to: >Analyze the link between stress and workplace violence >Identify reasons for increased negativity in the workplace >Uncover the dynamics of a difficult person >Identify three different forms of interaction >Learn a technique to help avoid being “hooked” >Identify several communication choices >Practice several communication skills which will enhance their ability to deal with difficult people >Learn how to diffuse an angry person
Course Topics:	Refer to course objectives
Prerequisites:	None.

Deterring Workplace Violence Course