Customizing Our Service - Servicing Our Customers Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 211
Course Abstract:	This course focuses on providing employees with a strong understanding of the role that exceptional customer service plays in the success of an organization. Emphasis is placed on how the employee’s attitude, communication and behavior impact customer satisfaction.
Audience:	This course is designed for anyone.
Duration:	1 day
Learning Outcomes:	This program offers participants the opportunity to: > Recognize the value of consistently delivering exceptional customer service > Define the characteristics needed for exceptional customer service > Identify customer service “busters” and how they affect the entire organization > Learn how to avoid being “hooked” by a difficult customer > Develop new skills and/or reinforce existing skills that improve personal performance > Practice several skills and techniques to manage the difficult customer
Course Topics:	Refer to course objectives.
Prerequisites:	None.

Customizing Our Service - Servicing Our Customers Course