Customer focus is the cornerstone of business success. Healthcare, like any other business, is realizing that patient satisfaction is the key to maintaining a competitive edge. Patients, like customers, want to feel listened to and understood.
In this two to eight hour program, participants learn what it means to become customer-patient focused. Participants learn how to align they do, and how they do it, with what the patient needs.
Upon completion of this course, the participant will be able to:
> Learn how attitude is the essence of patient relations> Apply a four-step process in providing exceptional customer service> Utilize effective telephone skills> Discover ways to deal with the difficult patient> Learn tools for managing stress and change> Demonstrate effective interpersonal office communication> Manage office and patient conflicts> Conduct successful office meetings> Build collaborative team environments> Launch practices for deterring sexual harassment> Learn the value of diversity in the workplace
None.
“Instructor is a good listener, which helps when he’s explaining things. I like that the class was tailored to our interests.” Student – Object-Oriented Analysis & Design with UML