Customer focus is the cornerstone of business success. Healthcare, like any other business, is realizing that patient satisfaction is the key to maintaining a competitive edge. Patients, like customers, want to feel listened to and understood.
In this two to eight hour program, participants learn what it means to become customer-patient focused. Participants learn how to align they do, and how they do it, with what the patient needs.
Upon completion of this course, the participant will be able to:
> Learn how attitude is the essence of patient relations> Apply a four-step process in providing exceptional customer service> Utilize effective telephone skills> Discover ways to deal with the difficult patient> Learn tools for managing stress and change> Demonstrate effective interpersonal office communication> Manage office and patient conflicts> Conduct successful office meetings> Build collaborative team environments> Launch practices for deterring sexual harassment> Learn the value of diversity in the workplace
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Excellent training that covered current Cisco IOS and routing and switching technologies. We also covered how to subnet, supernet, and use CIDR which was invaluable to putting our design into place. The instructor did an excellent job in teaching the CCNA class. I have been struggling to understand subnetting and networking. This class brought it all together for me. –Student