Customer Focus: Practices for Physician Offices Course

Customer focus is the cornerstone of business success. Healthcare, like any other business, is realizing that patient satisfaction is the key to maintaining a competitive edge. Patients, like customers, want to feel listened to and understood.

In this two to eight hour program, participants learn what it means to become customer-patient focused. Participants learn how to align they do, and how they do it, with what the patient needs.

Upon completion of this course, the participant will be able to:

> Learn how attitude is the essence of patient relations
> Apply a four-step process in providing exceptional customer service
> Utilize effective telephone skills
> Discover ways to deal with the difficult patient
> Learn tools for managing stress and change
> Demonstrate effective interpersonal office communication
> Manage office and patient conflicts
> Conduct successful office meetings
> Build collaborative team environments
> Launch practices for deterring sexual harassment
> Learn the value of diversity in the workplace

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