Communications Toolkit Course

Course Code: MQ 309
Course Abstract:

This highly interactive workshop provides the participant with the practical resources, tools and techniques necessary to increase confidence and effectiveness. Participants will discover a variety of questioning techniques, assess and learn listening skills, practice a negotiation model with their peers, and create a personal toolbox during a highly interactive facilitation experience. Case studies are tailored to the audience.

Audience:

This course is designed for functional and project managers, team members, consultants and those filling a facilitation role.

Duration: 2 days
Learning Outcomes:

Upon completion of this course, the participant will be able to:

 

> Use very specific questioning to move a customer from passive interest to action

> Recognize the difference between features, advantages and benefits

> Assess his or her own listening ability

> Improve listening through the use of skill development and a practical model

> Prepare for and ethically negotiate with clients and peers

> Utilize a six step model to improve negotiating success

> Increase his or her effectiveness as a facilitator utilizing state of the art tools to prepare for, manage and close a meeting

> Deal effectively with troublesome groups and individuals effectively

Course Topics:

Facilitation Skills – Leading Effective Meetings

 

Listening Skills--We’ll explore ways to enhance your ability to be an effective listener, to really hear the emotion that underlies the words. 

Listening Filters and Blocks

Specific Skills That Make You Better

A Listening Model

Questioning Techniques--Some advanced questioning techniques will take you well beyond open and closed ended and towards methods that will help you heighten the “pain” associated with client’s ongoing problems so that you can move them towards the “gain” of solving them.

Hidden vs. Obvious needs

Open Ended and Closed Ended Questions

Power Questions for Information, Impact and Value

Features, Advantages and Benefits

Negotiating Principles--Being an effective negotiator is necessary whether you are negotiating a price, contract, service agreement, gaining consensus on project objectives, or obtaining commitment from staff. Using a model can help in any negotiating situation.

 

Win-win Negotiating

Using a Six Step Model

Critical Skills That Lead to Success

Understanding Interests and Positions

Facilitation Skills – Leading Effective Meetings--"Facilitators structure and guide discussions, drive conversations toward a clear set of deliverables, are objective, make it easier for groups to reach decisions" - Rick Freeman, Techrepublic

Preparing for the Facilitation

Stakeholder Analysis

Ground Rules

Charters

Agendas

Techniques to Manage the Process

Managing Participation

Problem Solving

Conflict

Handling Difficult Situations

Post Facilitation Guidelines

Evaluations

Closing

Prerequisites: None
Note: All fields are required
At the present time we do not offer training for individuals or groups less then 6 individuals. We apologize for any inconvenience.


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