Introduction
Communication: a human problem
Domino activity
In this introductory section, participants examine reasons why communication is difficult.
The Communication Process
The sender
The channel
The receiver
Decoding the message
Feedback
All communication involves a two-way process. This section examines each component of the communication process.
Communication Blockers
Conditioning
Assumptions
One way communication
Power and control
Mistrust
Participants identify several blockers that hinder the communication process. Once identified, participants experience activities that illustrate each blocker.
The Relationship
Parent-Adult-Child model (PAC)
How we get “hooked”
Ways to avoid the “hook”: the five key questions
The manner in which we interact determines the type of relationship. Understanding three distinct ego states that often emerge in a relationship will enhance the ability to maintain a successful relationship. Even with the best intentions, people get “hooked” into negative episodes. A technique is presented that helps people avoid the “hook”.
The Four Step Adult Process
Recognize a problem
The signs and signals
Body language
Open the discussion
The “I” message
Practice
Seek to understand
Respectful listening
Asking questions
Respond with empathy
Two levels of communication
Hidden messages
Recognize and validate feelings
Practice
In this segment, participants learn a process that breaks down adult communication into four crucial components. Participants then practice several specific communication skills and techniques.
Summary and Conclusion