Collaborative Consulting Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 599
Course Abstract:	In day one of this two day workshop, participants will be introduced to the Professional Services Framework and the Consultant Communities Model which will assist in managing expectations and communications from all perspectives, while successfully managing conflicting needs of client, employer, family, friends and self. Day two participants will practice using a series of facilitation techniques and models as they prepare for real-life work sessions. This is a highly interactive day of preparing for a facilitated session, addressing typical challenges during the session and managing the closing steps. Meeting and work session roles and responsibilities will be covered.
Audience:	This course is designed for individuals who are anyone who manages or participates in a geographically or culturally dispersed team, such as; project team members or managers, business analysts, employees of global companies, internal or external consultants.
Duration:	2 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Proactively manage conflicting forces using the Consultant communities Model > Utilize the Professional Service Framework to identify appropriate deliverables, skills and tools needed to proactively manage a service delivery project > Prepare, manage and close a facilitated work session
Course Topics:	Professional Services Framework (PSF) Overview The Professional Services Framework (PSF) provides a common defined process and terminology that ensures smoother transitions between phases and team members. Application of the framework will also help in reducing process inefficiencies that contribute negatively to the Delivery Organization's and Client's objectives. PSF Phases and Deliverables Qualify the Need and Opportunity Recommend and Agree Manage and Deliver Transition and Support Consultant Communities Model (CCM) By deliberately building trusting relationships and creating a positive reputation as a seasoned professional you’ll be better able to meet the challenges you face. Value of Networks Cultivating Relationships Consultant Community Members Using the CCM as a Tool for Communications Developing Your Professionalism (Emotional Intelligence) Managing Expectations An Expectations Management Strategy will be created to help you manage expectations throughout the Professional Services Framework. Between Project Life Cycle Phases Using Control Management Plans Creating an Expectations Management Strategy (EMS) Applying the EMS in all phases Continually Improving the EMS Facilitation Skills – Leading Effective Meetings "Facilitators structure and guide discussions, drive conversations toward a clear set of deliverables, are objective, make it easier for groups to reach decisions" - Rick Freeman, Techrepublic Preparing for the Facilitation Stakeholder Analysis Ground Rules Charters Agendas Techniques to Manage the Process Managing Participation Problem Solving Conflict Handling Difficult Situations Post Facilitation Guidelines Meeting Minutes Evaluations Closing
Prerequisites:	None

Collaborative Consulting Course

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