Coaching for Difficult Discussions Courses and other IT courses from TEKsystems Education Services

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Course Code:	MQ 509
Course Abstract:	By the end of this seminar, the paricipants will master proven techniques that give the attendees the control and power needed to transform toxic talk into healthy dialogue – enabling participants to talk to anyone, at any time, anywhere, about anything.
Audience:	This course is designed for individuals in a managerial or decision-making capacity.
Duration:	1 day
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Recognize blockers that hinder having a healthy discussion > Set the stage for a safe, risk-free discussion > Use the “Colombo Technique” to disarm and control hostile encounters > Become detached listeners > Use a variety of thought modifying techniques > Recognize key non-verbal messages and body language cues > Master the Six-Step Process when having a difficult discussion
Course Topics:	What make a difficult discussion difficult? Why we become emotionally hijacked? Communication truisms The Six-Step Process Invite the Discussion Tell Your Story Invite Others to Tell Their Story Bridging the Stories The “Nutshell” technique The End of the Story The “What-If’s?” A half day of Practice, Practice, Practice
Prerequisites:	None. 1 Day -- 6 hours class time with a 30 minute coaching session to be used at participant’s discretion for one year with instructor.

Coaching for Difficult Discussions Course