Upon completion of this course, the participant will be able to:
> Recognize blockers that hinder having a healthy discussion> Set the stage for a safe, risk-free discussion> Use the “Colombo Technique” to disarm and control hostile encounters> Become detached listeners> Use a variety of thought modifying techniques> Recognize key non-verbal messages and body language cues> Master the Six-Step Process when having a difficult discussion
“Fantastic instructor. His patience and way of interacting with the class was refreshing and made me feel comfortable in asking questions.” Student – Advanced UNIX Korn Shell Scripting