Upon completion of this course, the participant will be able to:
> Recognize blockers that hinder having a healthy discussion> Set the stage for a safe, risk-free discussion> Use the “Colombo Technique” to disarm and control hostile encounters> Become detached listeners> Use a variety of thought modifying techniques> Recognize key non-verbal messages and body language cues> Master the Six-Step Process when having a difficult discussion
“Very thorough workbook. Instructor kept us entertained as well as interested.” Student – Crystal Reports Quick Start 8.5