| Course Code: |
MQ 515 |
| Course Abstract: |
This course provides information about the changes in organizations today that require the knowledge base of leaders to include more than basic communication skills. They need to be equipped with ways to help their associates work to the greatest efficiency. In order to achieve this, coaching skills are necessary.
Participants develop a heightened understanding of the role of a coach, salient aspects of human behavior, and how to give effective feedback. A five-step coaching process is introduced and specific coaching skills are presented and practiced. Once the coach leads the associate to self-discovery, an action plan is necessary so participants learn how to create such plans.
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| Audience: |
This course is designed for individuals who are in a leadership capacity, or would like to improve their leadership skills. |
| Duration: |
1 day |
| Learning Outcomes: |
Upon completion of this course, the participant will be able to:
> Identify differences between a judge and a coach
> Identify different types of coaching
> Recognize their coaching strengths and areas that need improvement
> Learn a five-step coaching process
> Know how to give effective feedback
> Learn skills to build positive rapport
> Enhance the coaching skills necessary to become an effective coach
> Develop action plans |
| Course Topics: |
Introduction
A. Coach or judge
B. Discretionary effort
In this introductory section, participants identify the differences between a coach and a judge. Through this activity, they begin to examine characteristics, roles and responsibilities of a coach. Additionally, participants gain an understanding of how to stimulate one’s discretionary effort.
Types of Coaching
A. Informal
B. Formal
1. Issues based
2. Appraisal-feedback
Participants identify different types of coaching. However, the coaching principles are pertinent to all types of coaching.
Coaching Inventory
The coaching process: identifying strengths and areas for improvement
Debrief
Participants take a short coaching inventory that helps identify their strengths and areas that need improvement.
Motivation
Intrinsic and extrinsic motivation
Creating a motivating climate by the 3-C’s
In this section, participants gain an understanding of motivation and how to create a motivating environment.
The Five Step Coaching Process
A. Step I: Opening the Meeting
B. Step II: Exploring
C. Step III: Handling defensive behavior
D. 1. Open and closed-end questions
2. Listen respectfully
3. Recognize and validate feelings
E. Step IV: Create action plans
F. Step V: Close the meeting
This section focuses on a five-step process coaches can utilize to enhance the coaching process. Specific coaching skills are presented. Participants practice these skills via role-play, video and group discussions.
Summary and Conclusion |
| Prerequisites: |
None. |