ClearQuest Introduction Course

Course Code: IN 490
Course Abstract:

ClearQuest is a highly customizable and flexible defect and change-tracking tool that can efficiently track change requests and defect information throughout a development process. ClearQuest facilitates the development cycle by providing a common software platform for team members in managing software development changes. This course provides basic user training for users of ClearQuest in a collaborative development environment.

Note: This course does not directly address managing software configurations with ClearCase, Unified Change Management (UCM) or Visual SourceSafe, or managing projects with Microsoft Project or utilizing the integrated Rational Suite.
Audience:

This course is intended for testers, business analyst, systems analyst, requirements analyst, managers, subject matter experts, users, team leads, architects, and software developers who require knowledge of change management, defect tracking practices, and workflow procedures.
Duration: 1 day
Learning Outcomes:

Upon completion of this course, the participant will be able to:
> Use ClearQuest to track defects and change requests
> Use ClearQuest to analyze defect and change tracking data
> Use ClearQuest Web and e-mail interfaces
Course Topics:

Overview of Change Management
Define concepts of change management within the development cycle
Explain the impact of change management on project success
Describe metrics that ClearQuest can provide 

Workflow and Procedures
Describe how ClearQuest integrates into an organization
Discuss workflow/procedures and how ClearQuest can help
Discuss how to take actions in ClearQuest
Lab:  Develops a simple workflow to decide appropriate actions 

How to use ClearQuest
Use of the ClearQuest Web and email interfaces
Report generation
Lab: Create a defect report
Lab:  Create a report with a new format
Lab:  Create a sample distribution chart

ClearQuest Customizations
Understanding the Schema
Adding new states
Creating forms
Lab: Create a new form
Other possible modifications

Course Summary
Review the course objectives
Summarize the course’s most important points
Prerequisites:

None

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