Certified Process Design Engineer (CPDE) Course

Course Code: MQ 532
Course Abstract:

There are many process frameworks that define best practices for achieving quality service management. These include ITIL®, ISO/IEC 20000, MOF, CobiT, CMMI, etc. While each describes a set of integrated processes and controls, none provide step-by-step methods and techniques for actually designing, re-engineering and /or improving those processes.

This 5 day certification course converts the theoretical into the practical by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate service management processes.  The knowledge obtained in this course applies to every Service Management framework, standard and maturity model.

Audience:

This class is intended for employees and managers responsible for designing, re-engineering or improving process, consultants guiding their clients through process improvement initiatives, internal and external suppliers, and anyone involved in process design.

Duration: 5 days
Learning Outcomes:

Upon completion of this course, the participant will be able to:

> Comprehend process frameworks, standards and maturity models
> Assimilate process elements, models, usage and deliverables
> Gather and analyze process requirements
> Comprehend the difference between developing, re-engineering and improving processes
> Know the importance of roles, responsibilities and functions in process design
> Develop a process definition document
> Examine flowcharting techniques
> Use automation with processes
> Troubleshoot and improve processes
> Develop meaningful metrics and convert data into usable information
> Comprehend the concepts of organizational change management

Project Management Institute (PMI®) Professional Development Units:
You will earn 38 contact hours or Professional Development Units (PDUs) upon completion of this course.

Certification:
Learners will be equipped to earn their Certified Process Design Engineer (CPDE) accreditation on the final day of class by achieving a passing score on a multi-choice, scenario based examination.  The exam is accredited and administered by Loyalist Certification Services (LCS).

Course Topics:

Come ready to participate in lively discussions about process improvements, benefits and challenges.


 

Prerequisites:

Knowledge of best practice process frameworks is required.

Note: All fields are required
At the present time we do not offer training for individuals or groups less then 6 individuals. We apologize for any inconvenience.


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Alot of information was exchanged in a short period of time, but the instructor did a good job of highlighting and scaling down the information.

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