Certified Process Design Engineer (CPDE) Course

There are many process frameworks that define best practices for achieving quality service management. These include ITIL®, ISO/IEC 20000, MOF, CobiT, CMMI, etc. While each describes a set of integrated processes and controls, none provide step-by-step methods and techniques for actually designing, re-engineering and /or improving those processes.

This 5 day certification course converts the theoretical into the practical by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate service management processes.  The knowledge obtained in this course applies to every Service Management framework, standard and maturity model.

This class is intended for employees and managers responsible for designing, re-engineering or improving process, consultants guiding their clients through process improvement initiatives, internal and external suppliers, and anyone involved in process design.

Upon completion of this course, the participant will be able to:

> Comprehend process frameworks, standards and maturity models
> Assimilate process elements, models, usage and deliverables
> Gather and analyze process requirements
> Comprehend the difference between developing, re-engineering and improving processes
> Know the importance of roles, responsibilities and functions in process design
> Develop a process definition document
> Examine flowcharting techniques
> Use automation with processes
> Troubleshoot and improve processes
> Develop meaningful metrics and convert data into usable information
> Comprehend the concepts of organizational change management

Project Management Institute (PMI®) Professional Development Units:
You will earn 38 contact hours or Professional Development Units (PDUs) upon completion of this course.

Certification:
Learners will be equipped to earn their Certified Process Design Engineer (CPDE) accreditation on the final day of class by achieving a passing score on a multi-choice, scenario based examination.  The exam is accredited and administered by Loyalist Certification Services (LCS).

Come ready to participate in lively discussions about process improvements, benefits and challenges.

Knowledge of best practice process frameworks is required.