Business Process Modeling Training Course

This course introduces the participants to the theoretical aspects of process modeling. This course explores the forces driving the need for modeling business processes, the modeling effort as a project, and the critical success factors for making the effort successful. The course provides a way to document, understand, analyze and improve business processes.

This course does not use any specific tool although it will compliment training for a tool that can assist with business process modeling.

Upon completion of this course, the participant will be able to:

> Describe the purpose and benefits of Business Process Modeling
> Discuss the essential business process modeling steps and ingredients that are necessary for success
> Describe the importance of setting process boundaries and how that can make your modeling more productive
> Use appropriate modeling techniques to represent existing processes
> Recognize common patterns when modeling processes
> Evaluate the effectiveness of the processes
> Model new, improved processes
> Define ways to measure the success of business processes
> Discuss the importance of communicating process models

Introduction to Business Process Modeling

Objectives
BPM Defined
The Benefits of BPM
Tools of BPM
BPM Standards
 
Phase 1: Establish Process Modeling Methodology

Roles and Responsibilities
Determine the Modeling Objectives
Process Knowledge
Documenting Procedures
Process Redesign
Process Boundary Definition
Role of Subprocesses
Identifying Key Process Issues
Determine Process Performance Targets
Data Collection Plan
Planning for the Modeling Phase
Standardizing Modeling Policies
Choices for Modeling Approach
Output
 
Phase 2: Create the As-Is Business Process

Roles and Responsibilities
Developing As-Is Processes
Elements of a Process Model
Analysis of the Model
Output
 
Process Design Patterns

Sequence
Parallel Split
Synchronization
Exclusive Choice
Simple Merge
Multiple Choice
Synchronizing Merge
Looping and Arbitrary Cycles

Phase 3: Create the To-Be Business Process

Roles and Responsibilities
Interpreting Process Simulation
Defining Redesign Goals
Relationship to the As-Is Process Model
Process Optimization Goals
Techniques for Process Optimization
Output

Phase 4: Define Business Measures

Roles and Responsibilities
Understanding Business Process Measurement
Impacts of Effective Business Process Measurement
Defining Effective Measures
Identifying Business Measures
Analyzing Business Measures
Output

Phase 5: Communicate and Verify Business Process Model

Roles and Responsibilities
Reasons for Publishing Process Models
Collecting Feedback on Process Models
Managing Change with Process Models
Versioning Process Models
Output