Upon completion of this course, the participant will be able to:
> Discuss CRM in relation to ECC> CRM Functions:> Sales
Customer Master Quotations Interactive Center – Scripts, Upselling, Capturing Call Details Mobile Sales Reporting
Marketing Campaigns Reporting
CRM FunctionsSalesMarketingProduct Master
“Very good interaction with class. Instructor was able to keep the energy going and help make course enjoyable and informational.” Student – DB2 SQL for Programmers