Customer Service Overview Courses and other IT courses from TEKsystems Education Services

Note: All fields are required

First Name:

Last Name:

Company:

Title:

Email Address:

Phone Number:

Address:

City:

State:

Zip Code:

Which Topic(s) Currently Interests Your Organization:

Tell Us More:

I have an immediate training or educational service need and I wish to be contacted today

I am a current TEKsystems Education Services client and wish to speak to someone

I have a training budget approved and I am ready to talk to someone about the details of my organization’s training need

I do not have an approved training budget, but I have a need and would like to talk to TEKsystems Education Services about their solutions

Unfortunately, I do not have a group training request

At the present time we do not offer training for individuals or groups less then 6 individuals. We apologize for any inconvenience.

My Delivery Method Needed Is:

Instructor-Led Classroom Training

Instructor-Led Virtual Training

Self-Paced Online Training

Code Number:

We Value Your Privacy!

Course Code:	SAP 29
Course Abstract:	This course is designed specifically for project team members. The goal of this course is to provide project team members with an understanding of the customer service module of SAP including – functionality, terminology, overall flow, process, master data, documents, and integration. The intent is to prepare the project team for additional levels of training and for project activities. Project team members should walk away from this class with a solid understanding of the Customer Service module of SAP and should feel comfortable discussing CS functionality.
Audience:	This course is designed for individuals who are project team members.
Duration:	3 days
Learning Outcomes:	Upon completion of this course, the participant will be able to: > Navigate within the CS Module > Define the elements of the CS Organizational Structure > Understand master data specific to the SD Module Customer Master (sold-to) Technical Objects: -Equipment Master -Serial Number -Functional Location Bills of Material Task Lists Maintenance Cycle Schedule Warranties > Explain the Customer Maintenance and Service Process > Discuss Document Types/Document Type Controls Service Notification Processing Service Orders Creation Good Issue to indicate which materials were used during servicing/maintenance Billing Blocks/Billing Block Removal Debit Memos/Invoices for Services Service Contracts
Course Topics:	Refer to Course Objectives
Prerequisites:	SAP 01

Customer Service Overview Course