APMG (the keeper of all ITIL® course and exam requirements) plans on making ITIL® intermediate exams available in October 2008 and January 2009. Below are the details.
October 2008
Service Lifecycle Modules:
Service Transition – prepares services for production
Service Operation – day-to-day support of services
Service Capabilities Modules:
Release, Control & Validation - Release, Control and Validation – Change Management, Service Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, Request Fulfillment & Service Evaluation,
Operational Support & Analysis - Operational Support and Analysis – Event Management, Incident Management, Request Fulfillment, Problem Management, Access
Service Offerings & Agreements - Service Offerings and Agreements – Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management & Financial Management
January 2009
Service Lifecycle Modules:
Service Strategy – design, develop and implement service management
Service Design – design and develop services and processes
Continual Service Improvement – create and maintain business value through better service design, transition and operation
Managing Across the Lifecycle - Covers the following topics: Introduction to IT Service Management Business & Managerial Issues, Managing the Planning and Implementation of IT Service Management, Management of Strategic Change, Risk Management, Managerial Functions, Understanding Organizational Challenges, Lifecycle Project Assessment & Understanding Complementary Industry Guidance
Service Capabilities Modules:
Planning, Protection & Optimization - Planning, Protection and Optimization – Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management & Information Security Management
Written by: Melissa Wren, ITIL Curricula Practice Owner, TEKsystems