"Four Steps to Effective Virtual Classroom Training" (2005) by Ruth Clark
http://www.clarktraining.com/content/articles/eGuildMay2005.pdf
"Harnessing the Virtual Classroom" (2005) by Ruth Clark in T+D Magazine
http://www.clarktraining.com/content/articles/HarnessingTheVC.pdf
"Tips and Techniques for More Engaging, Effective Virtual Sessions" by Sally Hovis (SkillSoft Corporation)
Live and Online! Tips, Techniques and Ready-to-use Activities for the Virtual Classroom (2004) by Jennifer Hoffmann
The New Virtual Classroom (2007) by Ruth Colvin Clark and Ann Kwinn
“Impressed with the proficiency of instructor when questions were asked off the cuff.”
Student – iSeries Query Introduction