TEKsystems Education Services - Expert IT Instructors

Melissa Wren Bio

Melissa is the Information Technology Service Management (ITSM) Program Manager at TEKsystems, where she manages and provides ITIL® related services to internal and external customers. Melissa provides ITIL® consultancy, training and support to clients in addition to creating ITIL® courseware. She enables major cost reduction of IT services by providing ITIL® training and consultancy at client sites and at regional training locations. She also creates and delivers custom training solutions to address the specific needs of the client's organization. Melissa has over 12 years experience in the Information Technology industry. Eight of those years have been spent working with ITIL®. Prior to working for TEKsystems, Melissa worked for a global management consulting firm where she provided ITIL® Foundations, Practitioners and Service Managers courses and ITIL® related consulting to customers in the United States, Canada, Hong Kong, Korea, India, Netherlands and Sweden. These global customers are in a variety of industries: automotive, banking, Business Process Outsourcing (BPO), chemicals, education, energy, gaming, hydraulics, insurance, IT solutions/service/consulting, microchips, manufacturing, medical equipment, newspapers, pharmaceutical, retail, software, telecommunications, trade & distribution and the United States Military. Below is a list of many of the companies where Melissa provided ITIL® related services ranging from evaluations/assessments through implementation including training and coaching.

Melissa has the following certifications:

  • ITILv3 Foundation Certificate
  • ISO/IEC 20000 Consultant Certificate
  • IT Service Management Manager's Certificate
  • IT Service Management Practitioner Certificate in Service Level Management
  • IT Service Management Practitioner Certificate in Change Management
  • IT Service Management Practitioner Certificate in Problem Management
  • IT Service Management Practitioner Certificate in Service Desk / Incident Management
  • IT Service Management Foundation Certificate
  • Certified Citrix Administrator (CCA)

Melissa has been an instructor for over 20 years. She has taught a variety of audiences from her peers to executives and from children to members of the board of directors. Melissa has enjoyed helping others learn about a wide range of subjects and continues to help others learn new topics.