Insightful Answers to Frequently Asked Questions

Like many service companies, we get a fair amount of frequently asked questions. Below is a short compilation of these common questions along with the answers:

Q: Do you provide individual training, or training for only a couple of students?

A: We specialize in providing corporate training services with larger audiences in mind. Typically our classes are 8-12 students per session. For smaller needs, we recommend our SkillSoft partner.

Q: Are your instructors full-time employees?

A: We do have full-time instructors, but also utilize contract instructors, many of whom teach only for TEKsystems Education Services, but prefer the flexibility of being a contractor where they apply the technical skills they teach as instructors.

Q: How do you price your training?

A: Our pricing is based on a per day rate; price includes instructor time, courseware, and lab materials.*

*A few of our courses have additional courseware prices.

Q: Are travel and expenses (T&E) included in the price?

A: Generally T&E is additional to the cost of the training.

Q: Do you provide the software for your courses?

A: No, the client is expected to provide the software needed for technical courses.

Q: Do you provide public training?

A: We do not have a public class schedule; however, we have dedicated classroom facilities in Denver, CO and Raleigh, NC, which can be utilized for training (ask your business development manager for more details). In general, our training takes place on site at the client location. Get more information and details about our classroom facilities by contacting one of our business development managers.

Q: I can't find the training I need on your website?

A: Please fill out the Information Request form, and we will work on your request. We are constantly adding new courses, so don't hesitate to ask if you can't find what you are looking for.

Q: Will you provide references?

A: Absolutely! References are available upon request.

Q: How do you measure ROI?

A: We conduct different levels of evaluations to help with measuring learning gain and ROI. For every course we offer there is a final evaluation that allows students to rate their training experience with respect to the courseware content, design, instructional expertise and overall experience. Upon request we will conduct level 2, level 3, and level 4 evaluations to help you measure the ROI of your training.

Q: How many students are allowed in a typical on-site class?

A: Usually, the maximum number of students is 12 per class; however, there are cases where more students are allowed.

Q: Do we do custom training development?

A: Yes, we currently tailor over 80% of our current offerings to our client's needs. We can also custom develop courseware for you as well.